HEAVYEXPO has officially published its 2025 B2B Customer Satisfaction Report. Out of 342 heavy excavators exported globally last year, 98.4% arrived at the destination port exactly on schedule. Our post-delivery technical dispute rate remained at an all-time low of 0.8%, thanks to our strict SGS inspection standards. Furthermore, our customer satisfaction index (CSI) scored 4.92 out of 5.0, with buyers praising our clear documentation, prompt customs declaration support, and highly responsive after-sales technical advice.
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HEAVYEXPO Releases 2025 Customer Satisfaction Report: 98.4% On-Time Port Delivery
Published on April 05, 2026 Category: Customer Trust 3 Min Read
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